Vanguard Roadside Services collects only the information reasonably needed to receive, coordinate, and manage roadside assistance requests. We do not sell roadside request information.
Information We Collect
When you request roadside assistance, we may collect information you voluntarily provide through the website or by phone.
- Name and callback phone number
- Requested roadside service
- Vehicle year, make, model, or other vehicle details you provide
- Your roadside location or geographic coordinates
- Details describing the roadside issue
Location Information
If you select Use My Location, your browser may provide geographic coordinates after you grant location permission. Location sharing is optional. You may enter an address, landmark, parking lot, or other location manually instead.
How We Use Information
Request information is used to operate the roadside assistance service, including to:
- Receive and review your roadside request
- Contact you regarding the request
- Coordinate the requested roadside service
- Maintain service and request-status records
- Prevent spam, abuse, or fraudulent form submissions
- Operate, maintain, and improve the website
Storage & Security
Submitted requests may be stored on Vanguard Roadside Services systems for service administration and operational records. Access to administrative request information is restricted to authorized use.
Reasonable technical controls are used to protect submitted information; however, no internet-connected service can guarantee absolute security.
Information Sharing
Vanguard Roadside Services does not sell your roadside request information. Information may be shared when reasonably necessary to fulfill the requested roadside service, with service personnel or providers involved in the request, or when disclosure is required by law.
Cookies & Sessions
The public website does not require advertising cookies. The private administrative area may use a session cookie to maintain an authorized staff login.
Contact
For questions about this Privacy Policy or information associated with a roadside request, contact Vanguard Roadside Services at (502) 390-7850.
Need Roadside Assistance?
Request help online or call Vanguard Roadside directly.