Protect yourself before worrying about the vehicle.

If the vehicle can be moved safely

Move out of active traffic when that can be done safely. A parking lot, side street, exit, or a position well away from moving traffic is generally preferable to attempting work beside high-speed traffic. Turn on hazard lights so approaching drivers can see the disabled vehicle.

If the vehicle cannot be moved

Do not create additional danger trying to push or repair a vehicle in moving traffic. If there is immediate danger, a collision, fire, injury, or another emergency condition, call 911. Roadside assistance does not replace emergency services.

Stay visible and stay aware

Use hazard lights and, when it can be done without entering traffic, reflective warning equipment. Avoid standing directly in front of or behind the disabled vehicle. Conditions differ by roadway, shoulder width, traffic speed, weather, and visibility, so use the safest available position rather than treating one rule as universal.

Send a location that can actually be used

Include a street, parking lot, landmark, exit, mile marker, or shared phone location when available. Vehicle year, make, model, and a concise description of the problem also help Vanguard evaluate the roadside request.

Give responders room

Drivers approaching stopped vehicles and roadside workers should slow down and move over when required and safe to do so. NHTSA notes that all states have Move Over laws for emergency vehicles, with coverage varying for other stopped vehicles and flashing lights.